Project Charter Essay Example | Topics and Well Written Essays - 4500 words

Project Charter - Essay Example With the advent of new communication technologies call centres expanded their services considerably, allowing companies to contact a large number of people efficiently. Making a decision about the call centre setting up, the ABC Telecom Company sees considerable benefits for its business, because a call centre will: This document represents a general description of the project aimed to set up a call centre, comprising 10 workstations, in the ABC Telecom Company. The call centre is intended to be a primary way of effective communications with customers, partners and other external audience of the company. The company executives believe that the call centre will provide a single point of contact for all people who interact with company via various channels, including email, fax, web chat and board, phone, VOIP, SMS etc. Such virtual (not face-to-face) interactions may concern different issues from multiple areas, e.g. information dissemination, customer service and support, customer relationship management, marketing and telemessaging, sales (inbound and outbound), employee service and support, emergency services and other areas, related to customers’ satisfaction and telecom business’s efficiency. Undoubtedly, the project is rather complex, it includes a number of various aspects – from the selecting the location to build the call centre to the hiring and training a staff. The ABC Telecom Company does not have sufficient resources to cope with all project tasks by its own strength, that’s why it is intended to get a number of subcontractors and vendors to take part in the project, what brings additional important constraints in the project. Call centre in the ABC Telecom Company is being created in order to increase the value of contacts between the company and existent or potential customers. For customers the value means a good care,